These VET courses are predominantly offered by Registered Training Organisations (RTOs). They are responsible for providing quality training, deliver courses developed with industry and issue a certification that is nationally recognised. To know more about the sectors that make up each Industry group and the occupations available in each, people need to find out what skills are in demand.

At LionHouse we are endowed with an in-house RTO call centre team that specialises in supporting RTOs with a variety of outsourcing services. These services make commercial sense as they allow training companies to focus on day-to-day operational and sales activity whilst ensuring the highest quality of compliance is met with every enrolment. The RTO consulting services include:

• -Inbound Customer Enquiries and Booking
• -Outbound Student Satisfaction Surveying
• -Outbound Marketing Drives

In support of the RTO Call Centre support services, LionHouse has developed a web-based software that allows complete visibility as to the outcomes of each student. Here you can also access a voice recording of each call, as well as the time and date of when a student was contacted. The software also facilitates a booking platform for students to register for courses and automates reminder emails and text messages prior to the course start, allowing for a longer lead time for the booking of students. We are very experienced in this and currently manage more than 400 student bookings per week across 17 different training products.